Exchange & Returns / Warranty Policy
How to Request an Exchange
To initiate an exchange, customers must:
-
Please inform us within 3 days of receiving the item via WhatsApp (+94764079290), stating the reason for the exchange.
Courier & Condition
-
Customers are responsible for shipping the item back to us. Items must be returned in their original packaging and in unused condition.
Warranty :
Please contact us to check if you are eligible for warranty coverage or repair services. If you experience any issues with your purchase, please get in touch with us at hello@luxteno.com.